Terms And Condition

Terms of Use For www.babynest.com.au

The Terms and Conditions apply to users of the Babynest website. By using this site, you accept and agree to these terms.  We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and BabyNest when you purchase goods from our website.

If  you proceed with your purchase you are acknowledging that you have read these Terms and Conditions.
BabyNest updates this website regularly however we make no representation as to the accuracy or completeness of any information or services of the website.

All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on BabyNest   or  if that information is not up to date.  At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from BabyNest .

Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of  NSW, Australia.


All content included on this site such as, but not limited to, text, images and logos is the property of BabyNest or  its content suppliers. This website is BabyNest copyright property and is protected by Australia and international copyright laws. You may not in any form or means to adapt,  reproduce  or publish any part of it without written consent from BabyNest.


BabyNest  will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, BabyNest does not accept any liability for any damage or injury caused by the use or misuse of products purchased from BabyNest
To the extent that BabyNest may be liable for a breach of a condition of  the Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.


All prices are listed in Australian Dollars and include GST and are subject to change without notice. The prices indicated exclude freight and handling.
BabyNest  will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.
If a price changes on the BabyNest website before you place your order, BabyNest  at its discretion, reserves the right not to honour this price.

We reserve the right at any time to not honour a price match.

Return Policy:

We want you to be completely satisfied with everything you purchase from BabyNest .  Please read the below conditions:

Change Of Mind:

BabyNest  reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
Under no circumstances will a refund or credit be given if the products received are not what you wanted or change of mind.  Please make sure that products which are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs.
Once the item has been received back to our warehouse, and is deemed to be in resaleable condition, a staff member will email you an On-line Credit Voucher which must be used within 3 months of being issued, after which it will expire. To redeem the Credit Voucher you must enter the code at Checkout.
Credit Vouchers must be used in whole and cannot be split. Change will cannot be given if the purchase price is lower than the Credit Note amount.

Special Orders:

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Faulty Goods:

BabyNest  takes pride in supplying quality products.  If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing by email to customerservice@babynest .com.au.  We will then work out the best way to rectify this.

Freight costs for returned products  for repair will be the customer’s responsibility to and from BabyNest .  Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

All refunds are made the same way as the original payment method was made.  Refunds are not made if you juse decide to change your mid. only products which are faulty and not as decribed will be eligiblle for refund.
Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Gift Vouchers:
A freight charge will be applied on the products purchased when redeeming the Gift Voucher if it is under 100 dollars.   Please email for queries customerservice@BabyNest .com.au
Gift Vouchers purchased on-line at BabyNest can only be redeemed on-line at BabyNest and are valid for 6 months from the date of purchase, after which will expire.
Promotional discounts / Codes cannot be used when purchasing a Gift Voucher. Gift Vouchers must be used in one transaction only and cannot be split. Change will not be given should the purchase amount be less than the value of the Gift Voucher.
Please treat Gift Vouchers as cash as we cannot replace lost or stolen Gift Vouchers.

Freight Policy:
Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout.
We are an outgoing warehouse therefore we cannot accept pickups under any circumstances.

We will endeavour to send out orders within 72 hours (3 working days), however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items, especially furniture can take up to 12 weeks for delivery. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia. Western Australia, Northern Territory, Tasmania and Central Queensland may take longer. This excludes good that are out of stock.

All orders from our website will be delivered by independent couriers. We use Australia Post, Star track and couriers please. They cannot guarantee a date or time due to the high volume of deliveries, nor can couriers call prior delivery. Once items are shipped, the items are out of our control. When your order is dispatched, you will be sent an email advising that the item has been shipped. Unfortunately we do not accept other modes of transit and cannot have items shipped through any other accounts other than our own.
We cannot deliver bulky or heavy items (over 15kg) to PO Boxes.

Delivery of  items can be left if unattended, as long as this selection is made in Checkout. In some instances, couriers may deem that it is too unsafe to leave items, in which they will leave a calling card. If you do not wish for your items to be left and you are not home, a calling card will be left to arrange another delivery time or to advise pickup at your local centre. Please ensure all shipping details are correct as a re-shipping fee will be charged if the item is undelivered and returned to us. Items that are left will only be placed in an easy to access area (generally the front door), please ensure it is an area which is safe from damage, whether and theft as BabyNest and other affiliates will not be responsible for damage or loss of goods.

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods. Items purchased from BabyNest are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

BabyNest takes great care when packaging your order and rarely have our packages been damaged in transit.

Customer Service Policy:

Availability of Products:

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.
All furniture items are on order only basis and may take up to 12 weeks to supply. Furniture will incur a 50% cancellation fee if cancelled outside of 72 hours from the time of purchase.

Incorrect Goods Supplied:

If  BabyNest supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 24 hours of receiving your goods. The freight cost incurred will be reimbursed by BabyNest .

Use of Goods:

It is essential that all products purchased from BabyNest is only used in the manner that they are intended to be used.  Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied and will void the manufacture warranty.

Order Cancellations:

All order cancellations must be emailed or sent in writing. Orders cannot be cancelled after they have been shipped.
Fees apply to cancel orders. General orders will incur a 20% cancellation fee. For orders over 100 dollars incur a 50% cancellation fee.
Method of Payment:
We accept payment via Visa, MasterCard and Paypal only.  All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by ANZ and therefore complies with their strict privacy and security policies.
All credit card transactions will be charged a bank surcharge.

Description of Goods, Pricing & Currency:

Description Of Goods:

Baby Cots, Car Seats, Prams and associated accessories.

All prices are subject to change without notice.

Transaction Currency:

All moneys and transactions are displayed and processed in Australian Dollars (AUD).

Privacy Policy:

We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us.

We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. It also allows us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Cookies sent to your computer from this site only last while you’re browsing our website and we do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP Address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
In order for us to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.
It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer. Information you give us may be used by us for any up-coming promotional offers, please let us know if you do not want us to include you. Please state this to us when communicating with us.

We take seriously the issue of our customer’s privacy, and have taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. We have voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts, this commitment has been made by us to protect the privacy of its customers.

Website Contact:
BabyNest ‘s Customer Service is open Monday to Friday 9am – 5pm

(excluding National & NSW Public Holidays)

Trading Name:    Nests R Us
Trading address: Unit 1, 2-4 Tasha Place, kings Park, NSW 2148
Phone:     02 8625 3317

Email Enquires:  customerservice@babynest.com.au